FAQs

Shipping

  • Where do you ship? 
    • We currently only ship within the United States, including Puerto Rico and to P.O. Boxes. To inquire about international shipping, please send us an email to info@juvierandco.com.
  • How long does shipping take? 
    • We ship all of the orders via USPS, which takes about 3 - 5 business days. Orders go out daily (weekday), however, orders placed after 3:00 PM EST, go out the following working day. 
  • How do I track my order? 
    • Once your order is processed and shipped, you will receive an email with your tracking number and you can use USPS Tracking Tool to track. 
  • What if I don’t receive my package but the tracking says I did? 
    • The good news is that all of the packages are insured up to the amount of your order. The bad news is that it is no longer in our hands and you need to process a claim with USPS. We suggest that you first check with your local post office as sometimes packages are marked delivered but are still hanging around the post office. 
  • What would I do if my package was stolen? 
    • Unfortunately, we are not responsible for stolen packages (neither is USPS). We highly recommend you ship to a secure location if you know your mail is at risk of being stolen. In the scenario, you would like to add signature upon delivery for more security, please reach out to us to info@juvierandco.com and we can add this to your order for a standard added fee. 
  • I live in NYC, can I just pick up my order? 
    • Unfortunately, pick up is not an option. 
  • How will I receive my package? 
    • The packages fit in a mailbox. However, you should check with your local post office how your package is delivered when it does not fit in a mailbox.


Return/Exchange

  • What is your return policy? 
    • All sales are final and we do not accept returns. 
  • Do you have an exchange policy? 
    • Yes, because we understand mishaps happen, we do allow exchanges within 5 days of the delivered stamp on the tracking. This means you should inspect and try on the jewelry ASAP upon delivery. Reach out to us to info@juvierandco.com NOTE: There is a $6 flat shipping fee for the exchange. 
  • Is refund an option? 
    • All sales are final and refunds are not an option but exchanges are within 5 days of delivery.

Jewelry Sizing 

It is so important that you know how to size all your jewelry. Take a look at our guide below: 

Ring Sizing:

  • To check your ring size, wrap a string around the base of your finger, then measure the string mm with a ruler. See the size chart for reference.  



Necklace Sizing: 

  • We know it is tricky to size necklaces; please use the guide we put together for you to get an idea of the sizing. Please note, the image you see is for standard sizes. Fit of necklaces varies depending on body build, sizing up will give you a more comfortable look if the standard size is too tight. If you are still not sure of the sizing, please send us an email to info@juvierandco.com and we will help you find the best fit for you.


14” / 36 cm - This is a choker size

16" / 40 cm - This length is good for above the neckline length. It hangs at the collar bone.

18'' / 45 cm - Standard size chain, fits most people. Typically hangs right at the top of your sternum (most buyed).

20"- 22" / 50 - 50 cm - Standard size for ladies who prefer their jewelry slightly lower, fits all women. Typically hangs about 1'' below the top of the sternum but also a comfortable size for taller people.

24'' / 60 cm - This is a great length for larger pendants or pieces you want to wear on your torso without having the piece right on your chest.

30'' / 76 cm - For women who like longer chains, this length is nice for a variety of sized pendants. It often hangs front and center of your chest.

Please note, that the chain length does not include the length of the pendant.

Bracelet and Anklet sizing:

  • Our bracelets are a standard size of 7 inches. 
  • Anklets are a standard size of 10 inches. 
  • We do offer extenders that give an extra 2 inches, if you desire a larger fit. 

Jewelry Care 

  • How should I take care of my jewelry pieces? 
    • Please use the complementary cleaning cloth, we send with your order. Typically, some jewelry pieces oxidize when not properly stored. Jewelry pieces should be kept in the dust-free pvc pouch when not in use. 
  • Will my jewelry pieces tarnish? 
    • All of our items are tarnish- free. 
  • Can I get my jewelry pieces wet? 
    • You can shower and swim with your jewelry pieces, but we recommend you store them safely in the pvc pouch to preserve the longevity of the jewelry . 
  • Will any of my pieces turn my skin green? 
    • No. All of our pieces are gold-filled or gold plated over sterling silver. 

Miscellaneous

  • I have a question and/or concern I do not see on the FAQs. 
    • No problem, send us an email to info@juvierandco.com and we will get back to you within 24 - 48 hours. 
  • I want to collaborate with you, how do I get in touch with Jacklyn? 
    • That’s great to hear! Send us an email to info@juvierandco.com and we will connect you with Jacklyn.
  • When is your next pop up? 
    • Follow us on Instagram @juvierandco and sign up to our newsletter to stay up to date with our pop up locations and new collection releases.